We generally require a 50% deposit paid online or at the salon which will go towards your appointment. This is to secure booking and refundable. Also can be credited towards to next appointment if you need to reschedule. No-shows and last-minute cancellations is non-refundable. Note that 24hr cancellation policy still applies. ​​ Please plan to arrive 15 minutes prior to your schedule. ​​ If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit. If you also need to use the bathroom or remove makeup/clean your lashes, arriving early will allow us to make full use of your scheduled appointment time and avoid delaying the next client. ​​ If you are running late, we will try to accommodate you the best we can but we may not be able to perform the full service, and standard fees will still apply. ​​ Cancellations must be made a working day in advance and messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day. ​​ Confirming your appointment will be seen as an acknowledgment of our cancellation policy.